Welcome to Katycraft. We are committed to providing a safe and convenient online shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and other important information related to payments.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Online Payment Services: PayPal
2. Payment Processing
- Payments are processed securely at the time of purchase.
- All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.
- Once your payment is successfully processed, you will receive an order confirmation email along with your receipt.
3. Currency
All prices displayed on our website are in GBP. If you are purchasing from another region, your bank may apply additional currency conversion fees. Please consult your bank for more details.
4. Taxes and Additional Fees
Prices on our website include applicable taxes unless otherwise stated. Additional fees, such as shipping charges or import duties, will be calculated at checkout and displayed before completing your purchase.
5. Failed or Declined Transactions
If your payment fails or is declined:
- Double-check your payment details and try again.
- Contact your bank or payment provider to ensure there are no issues.
- Reach out to our customer support team for further assistance.
6. Refunds and Returns
Refunds for eligible returns will be processed using the original payment method. For more details, please refer to our Returns & Refunds Policy.
7. Fraud Prevention
To ensure your safety, we may perform additional verification steps for transactions flagged for security concerns. Orders flagged as suspicious may be delayed or canceled. Our customer support team will contact you if verification is required.
8. Contact Us
If you have any questions or concerns regarding our payment process, please email us at [email protected].