1. How can I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. You’ll be prompted to enter shipping information and payment details to complete the order.

2. What countries do you ship to?

We primarily ship to the UK, but also offer delivery to the US, Australia, Canada, New Zealand, and many European countries.

3. What are your shipping costs?

For orders under £75, shipping costs are £1.95 + £2 per item.
For orders over £75, shipping is free.

4. How long does it take to receive my order?

Order processing typically takes 3 to 5 business days. Shipping time ranges from 7 to 15 days, depending on your location.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

6. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account will make future orders easier, and you’ll be able to track your order history.

7. Is my personal information secure?

Yes, we take your privacy and security seriously. We use secure encryption technology to protect your personal and payment information. For more details, please review our Privacy Policy.

8. How do I return an item?

To return an item, please refer to our return policy for instructions. You will need to contact customer support and ensure the product meets the return eligibility requirements.

9. How can I contact customer service?

You can contact our customer service team via email at [email protected] or use the contact form on our contact page.