1. How can I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. You’ll be prompted to enter shipping information and payment details to complete the order.

2. What countries do you ship to?

We primarily ship to the United Kingdom ( UK ), but we also ship to the United States ( US ), Australia, Canada, New Zealand, and many other European countries.

3. What are your shipping costs?
  • For orders of £75 or less, the shipping cost is £3.95.
  • For orders over £75, shipping is free.
4. How long does it take to receive my order?
  • Order Processing Time: Orders are typically processed within 2 to 4 business days after receipt of payment. Please note that during peak seasons or promotional periods, processing time may be extended.
  • Shipping Time: Shipping times range from 5 to 10 days, depending on the shipping method chosen and your location. Keep in mind that these are estimated delivery times, and actual delivery may vary due to factors beyond our control.
5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.

6. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account will make future orders easier, and you’ll be able to track your order history.

7. Is my personal information secure?

Yes, we take your privacy and security seriously. We use secure encryption technology to protect your personal and payment information. For more details, please review our Privacy Policy.

8. How do I return an item?

To return an item, please refer to our return policy for instructions. You will need to contact customer support and ensure the product meets the return eligibility requirements.

9. How can I contact customer service?

You can contact our customer service team via email at [email protected] or use the contact form on our contact page.