At Katycraft, we strive to ensure a smooth and positive shopping experience. If you are not fully satisfied with your purchase, please review our Returns & Refunds Policy below.
1. Return Policy
You can return most new, unused items within 30 days of delivery for a full refund or exchange. The item must be returned in its original condition and packaging with proof of purchase.
Non-returnable items:
- Personalized or custom-made products
- Gift cards or downloadable software
- Items marked as final sale at the time of purchase
2. Refund Policy
Refunds will be issued to the original payment method after we receive and process your returned item. Please allow 7-10 business days for the refund to be reflected in your account. Refunds for defective or incorrect items include original shipping charges.
3. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange for the same or a comparable item, please contact us within 7 days of receiving your product.
4. Change of Mind
If you change your mind about a purchase, you may return the product for a refund or exchange, provided it meets the return conditions (unused and in original packaging). Please note that return shipping costs are the customer's responsibility.
5. Faulty Items
If your item is faulty, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund, depending on your preference. We may require photos of the fault to proceed with your request.
6. Damaged Items
If your item arrives damaged, please notify us immediately. You may request a replacement or a refund. To assist in processing your claim, please provide images of the damaged item and packaging.
7. Wrong Product Received
If you received the wrong product, we apologize for the mistake. Please contact us immediately, and we will arrange for the correct product to be sent to you at no additional cost, along with a return for the incorrect item.
8. Order Never Arrived
If your order does not arrive within the expected delivery window, please contact our customer service team. We will investigate the situation and offer a solution, which may include a full refund or reshipment of the order.
9. Cancellation After Ordering
Once an order is placed, it can only be canceled within 24 hours. After this period, we may not be able to cancel the order due to the fulfillment process. If you need to cancel your order, please contact us as soon as possible.
10. Changes to the Returns & Refunds Policy
We reserve the right to update or modify our Returns & Refunds Policy at any time without prior notice. Please review this policy regularly to stay informed about any changes.
11. Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please feel free to reach out to us at:
Email: [email protected]