At Katycrafts, we are committed to delivering your order in a timely and efficient manner. Below are the details of our shipping process.

1. Shipping Destinations

We primarily ship to the United Kingdom ( UK ), but we also ship to the United States ( US ), Australia, Canada, New Zealand, and many other European countries.

2. Shipping Costs

  • For orders of £75 or less, the shipping cost is £3.95.
  • For orders over £75, shipping is free.

3. Order Processing Time

Orders are typically processed within 2 to 4 business days after receipt of payment. Please note that during peak seasons or promotional periods, processing time may be extended.

4. Shipping Time

Shipping times range from 5 to 10 days, depending on the shipping method chosen and your location. Keep in mind that these are estimated delivery times, and actual delivery may vary due to factors beyond our control.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information to monitor your order's progress. If you need help with tracking, please feel free to contact us.

6. Address Accuracy

To ensure timely delivery, please verify that your shipping address is entered correctly during checkout. We are not responsible for any delays or issues caused by incorrect address details.

7. Delays and Issues

While we strive to ship orders promptly, delays can sometimes occur due to factors such as weather conditions, holidays, or shipping carrier issues. If your order is delayed, please allow additional time for delivery. If your order has not arrived within the expected timeframe, please contact us, and we will assist in resolving the issue with the carrier.

8. Lost or Damaged Orders

If your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and get your order to you as quickly as possible.

9. Returns and Exchanges

For information about returns and exchanges, please refer to our Returns & Refunds Policy page.

10. Changes to Shipping Policy

We may update or change our shipping policies at any time without prior notice. Please review this page regularly to stay updated on any changes.

11. Contact Us

For any questions regarding shipping or assistance with an order, please reach out to our customer service team at [email protected].